Fulfilment Policy

Initial Consultation: Upon booking a call through our website, we will schedule an initial consultation to understand your business needs and discuss the appropriate marketing solutions.

Customized Plan: Based on the consultation, we will create a tailored digital marketing plan, which may include SEO website development, automation of online reviews, CRM setup, and other services mentioned on our website.

Implementation: Once the plan is agreed upon, our team will begin implementing the services. You will be provided with a timeline for each phase of the project, and regular updates will be communicated throughout the process.

Completion: Upon completion of each service, we will deliver the final product or provide access to the tools and systems implemented. For example, if you've opted for SEO website development, we will hand over a fully optimized website ready to rank on search engines.

Any changes or modifications to the services after the initial agreement will be subject to mutual consent. We will provide an updated timeline and cost (if applicable) for any additional services requested.

Content & Access: You are responsible for providing all necessary content, access to current systems, and any other information required to deliver our services effectively.

Timely Communication: Prompt responses to our queries and approvals are crucial to ensure the timely delivery of services.

We are committed to ensuring your satisfaction with our services. If you are not satisfied with the results or have concerns about the fulfilment of a service, please contact us immediately. We will work with you to address any issues and find a satisfactory resolution.

Due to the nature of digital services, refunds will be considered on a case-by-case basis. If a service is not delivered as described or agreed upon, you may be eligible for a refund or credit towards future services.

Refund requests must be made within 30 days of service delivery. Please contact our support team with details of your request.

In the unlikely event of a dispute regarding the fulfilment of our services, we are committed to resolving the matter promptly and fairly. We encourage clients to reach out to us directly to discuss any concerns.

If you have any questions about this Fulfilment Policy or need assistance, please contact us at:

Impact Monster reserves the right to update or modify this Fulfilment Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.